Frequently Asked Questions

  1. What is Live Survey?
    Live Survey conducts surveys and opinion polls on the Internet about varying topics like, politics, public affairs, products, brands and other topics of general interest.
  2. How long is a typical Live Survey survey?
    Most Live Survey surveys are very short and should only take you about 5 to 10 minutes to complete. A typical survey is only about 20 to 30 fairly short questions in total. Occasionally, there will be longer surveys or surveys with more complex questions.
  3. What types of data are collected?
    Live Survey is a community to help understand how people use the internet. What websites they visit, and which apps they use. We collect generic data and never any personal data is shared with the client without your prior consent.
  4. For what purposes is the data collected by Live Survey used?
    Data from Live Survey surveys are used by news media, public affairs groups, institutions, political campaigns, companies and marketing agencies, to understand and analyse public opinion.
  5. Who pays for these polls?
    Live Survey conducts surveys for a diverse group of clients to help them better understand public views about current affairs, and consumer products and brands.
  6. I took a survey but didn't see all of the results posted. Why do you only show some of the results?
    Live Survey conducts surveys for a wide variety of clients and is sometimes asked to keep the results from those surveys confidential.
  7. Will the information I provide to Live Survey be confidential?
    Yes. Your responses will be used only for statistical tabulations only, such as "65% of the public is in favor of Opinion A" or "20% more women valued Brand ‘X’ over Brand ‘Y’. Your individual answers will never be revealed to anyone in a manner that reveals your identity. Please see our Privacy Policy for complete details.
  8. How does the rewards system work after completing Live Survey surveys ?
    When you take surveys, you accumulate points which can later be redeemed for rewards. The algorithm we use validates various data points due to which the points for completing surveys keep fluctuating.
  9. What is the monetary value of a point?
    One point equals $0.001, so 1,000 points equals $1.00. 30,000 points (minimum redemption) would have a dollar value of $30.00.
  10. What is the minimum point requirement for redemption?
    The minimum available point balance is 30,000 points, which has a comparable monetary value of $30.00. Points can only be redeemed in increments of 30,000 (30,000, 60,000, etc). Anything above the redemption point would remain in your Live Survey account to work toward your next redemption.
  11. When can I redeem my points for rewards?
    As soon as you reach 30000 points in your account, the redemption button gets activated and you can redeem 30000 points for $30. The maximum you can cash out is $300 at one go.
  12. I was promised a $5 signing reward. How do I collect it?
    The $5.00 signing bonus is equivalent to 5,000 reward points and is added to your account upon completion of all required steps in the on boarding process. These 5,000 give you an easy head start toward your first redemption.
  13. What kinds of rewards are offered for participating in surveys?
    Rewards include gift cards brands such as Amazon, Best Buy, Target and GameStop to name a few.
  14. What do you mean by Pending and Approved Points?
    All survey responses go through a verification process with the survey originator, which is why there are occasions when reward points are not posted as immediately available. While still in this verification stage, points are considered to be pending. Once the survey has been successfully verified by our team, the points are automatically switched to earned status. They will add to your overall total, working toward the minimum redemption level of 30,000 points.
  15. How long does it take for pending points to be approved?
    All survey responses go through a verification process with the survey originator. This process can take maximum up to 4-6 weeks for the review process to complete and for the rewards to post to your dashboard account. We always do our best to assure reward points are processed as quickly as possible. If you notice points for a particular survey exceeding the 4-6 week window, please feel free to Contact Us and we will review the specific situation.
  16. How can I check my point status and balance?
    You can view your current approved points, point status, and points needed for redemption by logging in to your account and viewing dashboard along the navigation bar.
  17. Do reward points expire?
    While reward points do not technically expire, your ability to redeem them may be affected. Live Survey has the right to terminate existing accounts for infractions against our terms of service, fraud, inappropriate behaviour, and if you haven't logged into and meaningfully interacted with the site for a time exceeding 12 months. If your account is cancelled or deactivated, the points would no longer be available for you to redeem regardless of balance available.
  18. Will I receive e-mail messages from anyone other than Live Survey?
    No. Under no conditions will Live Survey give, rent, or sell your email address to anyone else or allow messages to be sent to you by third parties.
  19. Do I have to buy or subscribe to anything?
    No. Live Survey conducts only legitimate public opinion polls. You will not be asked to buy or subscribe to anything.
  20. Where can I see my points?
    You can see your complete account summary from dashboard, your points balance will appear in the upper left, below your Name. You must be logged in to see your points and account summary.
  21. How can I reset my password?
    If you have forgotten your password or need to reset it for any reason, click on Forgot your Password from the Login page. Or just click here.
  22. Where can I change my email or postal address?
    You can change your email or postal address from your account page. To navigate to your account page.
  23. Where can I get more information?
    See the Terms and Conditions page.
  24. How do I leave Live Survey?
    Whilst we hope you will enjoy being a member of the site, should you for any reason wish to leave then please visit the unsubscribe page. Please note that you will forfeit any points you have in your account if you unsubscribe.